> For the complete documentation index, see [llms.txt](https://tournevie.gitbook.io/tournevie-faq/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tournevie.gitbook.io/tournevie-faq/using-the-online-inventory/reserving-items.md).

# Reserving items

Everything you need to know about making reservations in our online tool inventory.

## How long can you reserve items?

The inventory allows reservations **for one week only**. However, **if** **you really need the tools** for two weeks (or three weeks in case of organisations), let us know at <admin@tournevie.be>.&#x20;

{% hint style="info" %}
**We can extend the reservation manually**, but only if your items are available during the extra week. Please don't ask us if you notice the tools are reserved by anyone else.&#x20;
{% endhint %}

{% hint style="info" %}
Note that you can always extend your loans at least once. For more information, see the FAQ about [extending your loans](https://tournevie.gitbook.io/tournevie-faq/using-the-online-inventory/extending-your-loans).
{% endhint %}

## What's the standard procedure to reserve items?

Follow these **four simple steps** to make a reservation:

{% tabs %}
{% tab title="First step" %}
In the [inventory overview](https://tournevie-bxl.myturn.com/library/inventory/browse), you have two options. You can **click immediately on the reserve button** (1), **or** **click on the item** for more details, including a loan calendar and reservation button (2). &#x20;

![(1) This is the first and quickest option to reserve an item.](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDJYjF89LFw-am82jm%2F-LKDLtflq6peEnVyumgZ%2FReserving%20items%201.JPG?alt=media\&token=23bbff51-c87f-42cf-a582-e79afef26643)

![(2) This is the second and more detailed option to reserve an item.](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDJYjF89LFw-am82jm%2F-LKDLwLuM00BZ9cBPLv1%2FReserving%20items%202.JPG?alt=media\&token=f63370c3-20e6-4c87-934a-0c215a2dca08)
{% endtab %}

{% tab title="Second step" %}
You then get to **choose your preferred reservation period**. Click on one of the days we are open (the font colour is slightly darker than days we are closed), then select a return date.&#x20;

![](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDJYjF89LFw-am82jm%2F-LKDMnxPCxU703IovqTw%2FReserving%20items%203.JPG?alt=media\&token=e0d89533-c3aa-4db6-801d-8589344c6d9f)
{% endtab %}

{% tab title="Third step" %}
You will now have the item **in your reservation cart** as seen in the top right your screen (1). Feel free to add other items to your cart by clicking the reserve button (2).

![(1) The cart shows you have one reserved item to check out](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDJYjF89LFw-am82jm%2F-LKDPC6hNasTwQ0USSi-%2FReserving%20items%204.JPG?alt=media\&token=2b0d5fe3-9031-405d-b066-2b94b681cc6b)

![(2) No need to repeat the second step. The inventory remembers the loan period you've chosen. ](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDJYjF89LFw-am82jm%2F-LKDPpZ8jYhnsULM7uVp%2FReserving%20items%205.JPG?alt=media\&token=9ea31451-2ba0-499a-a839-2f56f518e26c)

{% hint style="info" %}
If you want to borrow other **items for a different time period**, you'll need to finish your current reservation by confirming (see fourth step), before choosing a different period.
{% endhint %}
{% endtab %}

{% tab title="Fourth step" %}
Now your items are in the cart, all you need to do is **to confirm the reservation**. It's called **'Check Out'**. After that you're good to go.&#x20;

![](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDJYjF89LFw-am82jm%2F-LKDR1WtbXV__d9aE_MA%2FReserving%20items%206.JPG?alt=media\&token=89f97a21-cc43-4b96-825d-5e2a9f497b17)

{% hint style="info" %}
Note that you will receive an e-mail confirmation when checking out your items. If you haven't received an e-mail, you probably haven't confirmed your reservation.
{% endhint %}
{% endtab %}
{% endtabs %}

## When is it (im)possible to make reservations?

You can only start and end a reservation **on dates that our lending desk is open**, as these are the only occasions you can drop by to collect tools. For an overview of these opening times, check [our website](https://www.tournevie.be/).

{% hint style="info" %}
It's important to note that we apply a **buffer period** between two loans of the same item. That means **you cannot reserve an item that will be brought back that day** by another member.&#x20;

**Why?** We want to avoid people having to wait an hour or more for a reserved item that's not yet brought back. Also, if maintenance is required, we can tend to that before lending it out again.
{% endhint %}

**Here's an example** of a buffer period (in gray) 2 days before and after a loan, as indicated in the tool calendar of a specific item:

![](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKIrjTRnL8Z4nvkCbRR%2F-LKIvqaqpqZwvzpohZfi%2FKnipsel.JPG?alt=media\&token=7be9b960-ff74-4d89-8320-1aaf3ebdb213)

At the time of writing, openings hours are on Monday and Friday. This means the tool **returns on August 20**, and the next reservation **can only happen on** **August 24** as is the case here.&#x20;

{% hint style="info" %}
In the example above, the **next potential reservation** can be made for Monday 3rd of September.
{% endhint %}

## Where to check reservations and loans?

{% tabs %}
{% tab title="Checking reservations" %}
Check the [**reservations page**](https://tournevie-bxl.myturn.com/library/myAccount/listReservations) in your account menu. This page displays everything you have reserved at the moment.&#x20;

![](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDawnVB909sEhh36W_%2F-LKDeQTAmaiwIErD_3qT%2FChecking%20reservations%202.JPG?alt=media\&token=840d280e-e8f5-4c66-9062-5784bda6fc1c)

{% endtab %}

{% tab title="Checking loans" %}
Check the [**loans page**](https://tournevie-bxl.myturn.com/library/myLoans/list) in your account menu. This page gives an overview of all your current and past loans. You can also **extend loans here** for an extra week.&#x20;

![](https://1809386013-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LEucKJRbJK1GYDDzluD%2F-LKDawnVB909sEhh36W_%2F-LKDf15KeE_JE11TQ7aY%2FChecking%20loans.JPG?alt=media\&token=961cfb11-4358-4242-a2f2-060656d65e11)
{% endtab %}
{% endtabs %}