> For the complete documentation index, see [llms.txt](https://tournevie.gitbook.io/tournevie-faq/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tournevie.gitbook.io/tournevie-faq/using-our-tools/damage-and-insurance.md).

# Damage & Insurance

What to do if an item is damaged, and how the insurance works.

## What about an insurance for damaged tools?

**An insurance is actually included in the membership fee**. If a tool or an accessory item is damaged during regular use, Tournevie will analyse, order replacement parts and carry out the repair for free.

**This does not apply if the tool was abused, neglected or used in an inappropriate way**. This can usually be deduced when carrying out the repair. In that case, we ask you to reimburse the replacement parts. 

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Each tool, including all the accessories, will be **checked jointly** by the member and Tournevie volunteer before and after each borrowing. This provides trust and avoids disagreements.
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When damages are caused by non-members, the **member that effectively borrowed the tool is responsible** for this damage, and vouches for the cost of repair or replacement.
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## What to do in case of damage?

If the tool malfunctions or poses any danger to the user and / or other people in the area, you are expected **to stop using it immediately**. 

**Please let us know what happened** [via mail](mailto:admin@tournevie.be) or at the very least when you bring back the tools. It helps if you describe the situation and provide a picture of the tool (and the context you were using it in).